JOB SUMMARY:

The Box Office Ambassador is responsible for supporting film information and advance ticket sales for all film viewings and venues.

ESSENTIAL FUNCTIONS:

Positively represent the Beloit International Film Festival.

Box Office Services:

1. Arrive on time for box office shift
2. Be knowledgeable about available shows
3. Sell tickets as requested by film attendee
4. Collect/process method of payment – cash, check, credit/debit card, ‘Biff-icate’
5. Transition necessary communication and all materials to next ambassador team or staff member as appropriate
6. Sell venue merchandise as appropriate
7. Secure cash box and release only to authorized BIFF representatives as appropriate
8. Pop popcorn or other hospitality item as needed

Miscellaneous

1. Project a positive image of the Beloit International Film Festival
2. Be knowledgeable about award winning films, added shows, venue locations, local area dining and retail opportunities, trolley schedules, ATM locations, parking locations
3. Attend ambassador training and other meetings as scheduled

JOB SUMMARY:

The Film Technician Ambassador insures film projection and sound excellence for each film showing.

ESSENTIAL FUNCTIONS:

Positively represent the Beloit International Film Festival.

Venue Services:

1. Arrive on time for venue shift
2. Introduce self to Venue Captain and Venue Ambassador
3. Transition necessary communication and all materials to next film technician ambassador

Film Support:

1. Insure equipment set-up to best showcase film and allow for maximum viewing and listening pleasure
2. Trouble-shoot film quality concerns that may arise
3. Start film as directed by Venue Ambassador or Venue Captain

Miscellaneous

1. Project a positive image of the Beloit International Film Festival
2. Be knowledgeable about the Festival schedule, box office location, award winning films, added shows, venue locations, local area dining and retail opportunities, trolley schedules, ATM locations
3. Attend film technician training and other meetings as scheduled

JOB SUMMARY:

The Venue Captain is the ‘go to’ person for all information pertaining to a particular venue and serves as a resource for the Volunteer Ambassadors assigned to that venue. They may be asked to greet film-goers, introduce films, support filmmaker participation, manage venue ticket sales/collection, reconcile cashbox and insure venue comfort.

ESSENTIAL FUNCTIONS:

Positively represent the Beloit International Film Festival, and support the Volunteer Ambassadors assigned to the specific venue.

Venue Services:

1. Arrive 30 minutes before the first show at the assigned venue
2. Greet /welcome the Volunteer Ambassador to the shift, and orient them to their space
3. Support Volunteer Ambassador by greeting film attendees to make them feel welcome and sincerely thanking them for attending in the event a Volunteer Ambassador is not present.
4. Insure quality of venue environment – clean, tidy, comfortable temperature
5. Oversee and be ready to assist with transitioning necessary communication and all materials to next ambassador team or to Board Member at end of evening
6. Have a working cell phone should you need to call a Volunteer Coordinator with questions related to the event
7. Thank the owner or manager for use of the venue on behalf of BIFF at the close of the day
8. If necessary make sure the venue is secure with the assistance of the owner or the management

Film/Filmmaker Support:

1. In conjunction with the Volunteer Ambassador, greet filmmakers and manage expectations for audience interaction
2. Be prepared to Introduce filmmaker to audience in advance of film showing if necessary
3. Be prepared to introduce or arrange for introduction of film to audience using template introduction format if necessary
4. Be prepared to instruct volunteer film technician to start film if necessary

Cash Management:

1. If necessary, assist with collecting pre-sold tickets from or sell tickets to those in attendance.
2. Sell venue merchandise as appropriate
3. Be prepared to assist with balancing and reconciling cash consistent with film showing transactions
4. If necessary, assist with securing cash box releasing it only to authorized BIFF representatives as appropriate

Miscellaneous

1. Project a positive image of the Beloit International Film Festival
2. Be knowledgeable about the Festival schedule, box office location, award winning films, added shows, venue locations, local area dining and retail opportunities, trolley schedules, ATM locations
3. Attend Venue Captain training and other meetings as scheduled

JOB SUMMARY:

The Volunteer Ambassador is the ‘face’ of BIFF to film attendees. They greet film-goers, introduce films, support filmmaker participation, manage venue ticket sales/collection, reconcile cashbox and insure venue comfort.

ESSENTIAL FUNCTIONS:

Positively represent the Beloit International Film Festival.

Venue Services:

1. Arrive on time for venue shift
2. Greet film attendees to make them feel welcome and sincerely thank them for attending.
3. Insure quality of venue environment – clean, tidy, comfortable temperature
4. Transition necessary communication and all materials to next ambassador team or to Board Member at end of evening

Film/Filmmaker Support:

1. Greet filmmakers and manage expectations for audience interaction
2. Introduce filmmaker to audience in advance of film showing
3. Introduce or arrange for introduction of film to audience using template introduction format
4. Instruct volunteer film technician to start film

Cash Management:

1. Collect pre-sold tickets from or sell tickets to those in attendance.
2. Sell venue merchandise as appropriate
3. Balance and reconcile cash consistent with film showing transactions
4. Secure cash box and release only to authorized BIFF representatives as appropriate

Miscellaneous

1. Project a positive image of the Beloit International Film Festival
2. Be knowledgeable about the Festival schedule, box office location, award winning films, added shows, venue locations, local area dining and retail opportunities, trolley schedules, ATM locations
3. Attend ambassador training and other meetings as scheduled

VENUE INSTRUCTIONS:

• Introduce yourself to your fellow ambassadors and film technician!

• Become friends with your cash box and film tracking sheet!

• Fill out your name and those of your fellow volunteers! (PRINT please)

• Count the money in the cash box and record amount on tracking sheet. Compare the amount of cash you are starting with to the amount of cash the previous volunteer team ended with. If there’s a difference, count it again! If there is still a difference, make note of it and let your Venue Captain/Board member know.

• Check out the information in the upper left corner of your tracking sheet for information about ticket pre-sales. That way you know how many film guests you can accommodate for walk up sales.

• NOTE: Please do not over sell venue seats. Advance ticket holders and VIPs have preference. Paying customers have first choice of seating. Volunteers may select seats 5 minutes before the start of the film.

• Collect or sell tickets to your new friends – our film guests!

• Walk-Up Sales

• Tickets come in pairs so give one half to your guest and place the other half in the envelope in your cash box.

• $9 Adult – BLUE ticket

• $5 Student – PINK ticket

• Record attendance on the tracking sheet according to category

• Distribute voting ballots to our film guests (if applicable) — Not all films are included in the voting process. If yours is, they will be in the movie envelope with your other materials. No marking tool is needed – just tear the ballot to indicate the film rating.

• Set the stage for our film guests!

• Ask guests to silence their cell phones and any other technology

• Introduce the film using the script provided

• Introduce attending film maker(s) and let our guests know the film maker will make comments and answer questions following the film.

• Let our guests enjoy the show!

• Finish your paperwork!

• Once the movie has started and no more tickets are being sold, it’s time to do paperwork! (Please don’t wait until the end of the film to do the paperwork. Doing so adds to the confusion when you are transitioning to the next volunteer team and puts them behind in their work.)

• Complete all areas of the tracking sheet, Don’t forget to subtract your checks from your total sales or your cash box won’t balance 

• Place the tracking sheet and ALL COLLECTED TICKETS in the correct movie envelope in your blue tote

• Collect voting ballots as your guests are leaving and return the cast votes to the movie envelope.

• Transition to next ambassador team or to a board member (if end of film day)!

• Pat yourself on the back for a job well done and enjoy the rest of the festival!